Store Policies

Accepted Methods of Payment. We accept Paypal. We also accept personal checks (with a 10-day hold for the check to clear). If you would like to place a credit card order, we accept Visa, Mastercard and Discover, please call your order in on our toll free number 1-800-279-1995.

Shipping Time. We try to ship orders within 24 to 48 hours after we receive your order. Some times there may be delays and we will make every effort to contact you if there is a delay.

Shipping Methods: Merchandise will be shipped using Priority Mail (which means you will receive your order in 2 to 3 working days). Exception is Large Items or Heavy Orders will be shipped UPS ground which will take 7 to 10 working days for delivery.

Shipping Charges

Damaged Shipments. We are not responsible for damage caused by freight carrier.

• Postal Service: We have chosen to use Priority Mail because it is shipped in a timely manner and is handled with care. However, we know items get lost, please contact us so we can track your package. If an item is damaged we are not responsible for these items. You may purchase extra insurance for your order.
• UPS: Damaged goods should be reported to UPS at the time of delivery and they will pick it up and save you the hassle and then call us to report the incident and promptly get a replacement.

Postal Insurance Rates

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

For customer service email us at: customerservice@stitchncraftsupply.com

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to receive refunds. You must email the refund request to support@stitchncraftsupply.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once you receive the return authorization information you can return the product according to the return information for a full refund less a 15% restocking fee at our discretion. Shipping charges are not refundable.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Operating Hours:

• Website is available 24 hours 7 days a week.
• Telephone Hours: 8 A.M.-5 P.M., Mountain Standard Time
• 24 Hour Toll Free Fax Number 1-800-279-1995
• Email is always available and we will answer asap.